RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- All items would need to be returned originally
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly email us firstname.lastname@example.org , we will reply you as soon as possible and try our best to resolve matter.
3.3 Mail us your parcel via a traceable mode of postage.
3.4 Wait for our email confirmation and you will be notified once we receive your product.
3.8 However, if any of the products received is deemed defective or a wrong shipment, FORGICA will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of forgica.com.
3.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
3.10 All returns and exchanges made via our online portal at https://www.forgica.com/ would need to be shipped to :
400 rella blvd suffern new york 10901
UNITED STATES OF AMERICA
Tel: +828 367 4422